1. To ensure fair play and overall satisfaction, all orders are thoroughly checked for defects before they are shipped to you. Hence, we will not be responsible for the item after we have delivered your item. All items that are bought through Blacksafe will not be exchangeable / returnable / refundable due to unsatisfactory but limited to defects/size/colour/item error which final decision is made / approved by our management for an exchange.
2. Material and quality issues are a subjective matter due to the colours of each monitor varies. Blacksafe do not guarantee that the item seen in the photographs will be exactly the same as what you would be receiving. Slight colour difference is to be expected because of varying monitor settings and lighting conditions when the item was photographed. However, Blacksafe can assure customers that the item colour will not be a big issue over here. If you have any concerns, please do get in touch with us first before ordering the item.
3. Should you find a defected item upon receiving your parcel, kindly write in to us within 48 hours based on the delivery date together with the photos of the defected item attached for us to further investigate on this issue before returning the item to us.
4. To return items for exchange, kindly contact our customer service for further assistance. Return request are to meet the follow requirement: All returned items must be in its original conditions (unworn, unwashed, unaltered, tag intact if there is tag). A return form MUST include in the return parcel.
5. Our Return & Exchange department will get back to you once we’ve received and process your returned parcel. For size exchange, turnaround time will take 7 – 12 working days; Refunds to store credit will be within 3 working days.