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Return Policy
Return & Exchange Policy
Effective Date: 2025
At BlackSafe Outlet, we are committed to ensuring customer satisfaction while maintaining fair practices. Please review our updated Return & Exchange Policy below:
1. General Guidelines
- All orders are inspected thoroughly for defects and quality before shipment to ensure they meet our high standards.
- Once delivered, we are not responsible for issues arising from misuse or mishandling.
- Items purchased from BlackSafe are non-exchangeable, non-returnable, and non-refundable due to dissatisfaction, except under specific circumstances outlined below.
2. Eligible Return & Exchange Cases
We accept returns or exchanges only under the following conditions:
- Defective Items: If the product has a manufacturing defect.
- Incorrect Size, Color, or Item: If the received product differs from what was ordered.
3. Conditions for Returns
To process your return or exchange request, please ensure the following:
- Items must be in their original condition (unworn, unwashed, unaltered, with all original tags and packaging intact).
- A completed return form must be included in the return parcel.
- Notify us within 48 hours of delivery if you receive a defective or incorrect item. Please include clear photos of the issue for verification.
4. Return & Exchange Process
- Contact Customer Service:
Email/Whatapps us with your order details and photos of the issue. - Approval:
Our team will review your request and respond within 2-3 working days with further instructions. - Return Shipment:
Once approved, you will need to ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the issue was caused by us (e.g., defective item or wrong shipment). - Inspection & Processing:
Once we receive the returned item, our Return & Exchange Department will inspect it. If approved, we will process the exchange or refund.
5. Refunds & Exchanges
- Size Exchanges: Processing time is 7-12 working days after approval.
- Refunds: Refunds / Exchanges will be processed within 3 working days of approval.
6. Important Notes
- Color Variations: Due to monitor settings and photography lighting, slight color differences may occur. These are not considered defects. We assure that such differences are minimal.
- Final Decision: All exchange and refund decisions are at the discretion of BlackSafe management.
- Custom Orders: Custom or personalized items are not eligible for returns or exchanges.
7. Contact Us
For any concerns or assistance with your return or exchange, please contact us:
- Email: blacksafejb@gmail.com
- Phone: + 6017- 5678 223
- Website: www.blacksafeoutlet.com
We value your trust and strive to provide a seamless shopping experience. Thank you for choosing BlackSafe Outlet!