All orders will be processed and dispatched within 1-2 working days upon verification of the payment. Delivery is carried out during Monday to Friday, excluding Saturday, Sunday and local public holidays of the delivery place.
Once your parcel is ready to be dispatched, a tracking code will be emailed to you and we will not take any responsibilities on any lost parcels. Any claims will have to be made with our third party service providers.
In the case of bounced parcels, customers will be contacted by our customer service. Customers will have to bare for the cost for re-delivery. Details regarding the re-delivery process will be sent through an email to customer.
Any unclaimed bounced back parcels will be automatically forfeited after 60 days of grace period.
Shipping cost within Malaysia will be borne by Blacksafe. For international shipping, kindly contact our customer service for further assistance.
Find Your Delivery Dates Here
- Should there be any address amendment for order that is placed within 12 hours, kindly notify us at the earliest via firstname.lastname@example.org
- If the order is fulfilled and Out For Delivery (OFD), re-route costs shall be borne by customer with the following charges:
RM8 for West Malaysia (WM)
RM15 for East Malaysia (EM)
- Please be informed that re-route takes 10 business days.
West Malaysia : 3 -5 business days
East Malaysia : 5 - 7 business days
International : 20 - 30 business days