• Shipping Information

    Shipping & Delivery Information

    Effective Date: 2025

    At BlackSafe Outlet, we are committed to ensuring that your orders are delivered promptly and securely. Please review our updated shipping and delivery policy below:

    1. Order Processing

    • All orders are processed and dispatched within 1-2 working days after payment has been verified.
    • Orders are processed Monday through Friday, excluding weekends and public holidays.
    • A tracking code will be emailed to you once your parcel has been dispatched, allowing you to monitor its journey.

    2. Shipping Options & Costs

    • West Malaysia: Flat rate of RM6 per order.
    • East Malaysia: Flat rate of RM45 per order.
    • International Shipping: Please contact our customer service team at blacksafejb@gmail.com for shipping rates and availability.

    3. Estimated Delivery Times

    • West Malaysia: 3-5 business days
    • East Malaysia: 5-7 business days
    • International Orders: 20-30 business days, depending on the destination and customs clearance.

    Note: Delivery times are approximate and may vary due to unforeseen circumstances.

    4. Address Amendments

    • If you need to make changes to your delivery address, please email us at blacksafejb@gmail.com within 12 hours of placing your order. Amendments requested after this window may not be accommodated.

    5. Bounced & Unclaimed Parcels

    • In the event of a bounced parcel (e.g., incorrect address or failed delivery attempts), customers will be contacted to arrange re-delivery. Re-delivery costs must be covered by the customer.
    • Unclaimed parcels will be held for 60 days. If not claimed within this period, the parcel will be forfeited.

    6. Lost Parcels & Liability

    • Once a parcel is dispatched, it becomes the responsibility of the courier service provider. Any claims for lost or damaged parcels must be filed directly with the courier.
    • We will assist in providing necessary details to support your claim.

    7. Re-Routing Parcels

    • If your parcel needs to be re-routed, the process may take up to 10 business days. Additional charges may apply.

    8. Customer Support

    For further assistance or inquiries about shipping and delivery, please contact us:

    We strive to provide you with a hassle-free shopping and delivery experience. Thank you for choosing BlackSafe Outlet!
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